Emergency Plumber Truro.

Typically thirty to sixty minutes across TR1 to TR4. When you call we will tell you which technician is nearest and give you a realistic time rather than an optimistic one.

Yes. Threemilestone, Shortlanesend, Carnon Downs, Devoran, Perranwell, Chacewater, St Agnes, Perranporth, Probus, Grampound and Falmouth are all covered, along with the lanes between them. There is no mileage charge for coming out to any of them.

Almost never, and it is worth knowing why it happens here. Cornish water is soft, which is good news for kettles and boilers because very little scale forms. The trade off is that soft water is more aggressive towards copper, and over decades it can pit a pipe from the inside until a pinhole opens. The pipe looks fine from outside, which is why the leak seems to come from nowhere. The honest answer is that pitting is almost always in particular lengths, often the hot runs or a stretch that was poorly cleaned when it was installed, rather than everywhere. We cut out and replace the section that has failed and leave the rest alone. If we find several going in the same run, we will tell you, but nobody should be quoting to repipe a house off the back of one pinhole.

Usually one of three things, and none of them needs a new cylinder. A thermostat that has failed means the element never switches off, so it heats day and night and you only find out when the bill lands. A cylinder with little or no insulation left loses most of what you pay for within hours. And on a cheaper night rate, it is very common for the immersion to be wired to the wrong circuit or left on the manual override, so it heats at the expensive time of day. Feel the cylinder: if it is hot at a time nothing should be heating, that is your answer. We change thermostats, elements and jackets. If the fault turns out to be in the wiring or the timer rather than the cylinder, we will say so and tell you it is an electrician you need, not us.

Yes. The line is answered by a technician rather than a message service, every hour of the day, weekends and bank holidays included.

You hear the figure before any work begins, and it does not move once the technician is on site. If something genuinely different is found once a panel comes off, work stops and you are given a new price to accept or decline.

Every technician is Gas Safe and WaterSafe registered and carries the card to show you on arrival. They are our own people, never subcontracted out.

Yes, for twelve months. If the same fault comes back within the year we return and put it right at no cost, including the call-out and the labour.