Emergency Plumber Dorset.

It depends entirely on where you are, and we will tell you rather than make something up. In and around the bigger towns it is usually thirty to sixty minutes. Out on the lanes, down in the Purbecks or along the west coast it can be longer, particularly at night. When you ring, you will be told which technician is nearest, roughly how far out they are, and what to do while you wait. Nobody here promises half an hour before they have asked your postcode.

Yes, and there is no mileage charge for it. Wareham, Corfe Castle, Swanage, Bere Regis, Puddletown, Sturminster Newton, Beaminster, Lyme Regis and everything on the lanes between them are all covered, along with farm buildings and holiday cottages. A long drive is our problem, not something we add to your bill.

Usually not, and there is something to check before you call anyone. Look at the tank gauge. Running right down is the single most common cause of an oil boiler locking out, and it costs nothing to rule out. If it has run dry, it is not damaged, it simply needs the line bled and the burner reset once there is oil in it again, which is a short visit. The other usual suspects are a blocked filter, a worn nozzle, or water that has got into the tank and frozen in the line during a cold snap. All of those are parts and labour, not a new boiler. If somebody tells you a dry tank means a replacement, that is not true.

Yes, and it is worth knowing what changes. On a private supply there is no water company to ring and no one else coming, so when the water stops it is your pump, your pressure vessel or your filters, and it stays stopped until somebody looks at it. The usual faults are a pressure vessel that has lost its charge, which makes the pump cut in and out rapidly, a failed pressure switch, or a filter housing that has silted up and strangled the flow. Tell us on the phone that you are on a borehole or a spring, because the technician will bring different parts. Everything inside the house we treat exactly as we would anywhere else.

Yes. The line is answered by a technician rather than a message service, every hour of the day, weekends and bank holidays included.

You hear the figure before any work begins, and it does not move once the technician is on site. If something genuinely different is found once a panel comes off, work stops and you are given a new price to accept or decline.

Every technician is Gas Safe and WaterSafe registered and carries the card to show you on arrival. They are our own people, never subcontracted out.

Yes, for twelve months. If the same fault comes back within the year we return and put it right at no cost, including the call-out and the labour.