- Definitions and interpretation.
Data ® collectively all information that you submit to Nexty via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
Cookies ® a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
NextY, we or us ® Nexty LTD, a company incorporated in England and Wales with registered number 10604508 whose registered office is at 12 Bridewell Place, Third Floor East, EC4V 6AP London, UK;
UK and EU Cookie Law ® the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011
User or you ® any third party that accesses the Website and is not either (i) employed by Nexty and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Nexty and accessing the Website in connection with the provision of such services; and
Website ® the website that you are currently using, www.emergency-plumber24h.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
(i) the singular includes the plural and vice versa;
(iii) a reference to a person includes firms, companies, government entities, trusts and partnerships;
(iv) “including” is understood to mean “including without limitation”;
(v) reference to any statutory provision includes any modification or amendment of it;
- Functionality of the Website
3.1 To use the features and functions available on the Website, you are required to submit certain Data.
- What we collect and we gather information
4.1 We may collect the following Data, which includes personal Data, from you:
(i) information that you provide to us when registering with our Website, including
(a) Contact Information such as email addresses and telephone numbers ® Data provided by you;
(b) Name ® Data provided by you;
(c) Date and place of Birth ® Data provided by you;
(d) Gender ® Data provided by you;
(ii) information about your computer and about your visits to and use of this Website, including
(a) IP address ® automatically collected;
(b) Web browser type and version ® automatically collected;
(c) Operating system ® automatically collected;
(d) A list of URLs starting with a referring site, your activity on this Website, and the site you exit to ® automatically collected;
(iii) information contained in or relating to any communication that you send to us including
(a) the communication content and metadata associated with the communication ® automatically collected;
(iv) any other personal information that you choose to send to us;
4.2 Data is gathered in the following ways:
(i) indirectly (e.g. using website technology); and
(ii) directly (e.g. when you sign up to create a profile or you otherwise provide your information when you interact with us).
(iii) through social sign-on. We offer a quick registration option using your existing social media accounts. When you use social sign-on, we will gather the information you have already used in the process of registering for that social media site and your social media account will be linked to your Website account.
- Use of children’s data
5.1 We do not knowingly collect or store any personal information about children under the age of 18.
- Our use of Data
6.1 For purposes of the Data Protection Act 1998, NextY is the “data controller”.
6.2 We will usually retain any Data you submit for 12 months from your last interaction with us and in any case no longer than is necessary for the purpose we obtained it for, in compliance with the Data Protection Act 1998. Notwithstanding, we could retain Data: to the extent that we are required to do so by law; if we believe that Data may be relevant to any ongoing or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.
6.3 Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, we never sell your Data, or pass it to third parties for marketing purposes without your permission.
6.4 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
6.5 Any or all of the above Data may be required by us in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
(i) To administer our Website and business;
(ii) To provide personalized services unique to Users;
(iii) To help us to monitor and improve the services we offer;
(iv) To send you non-marketing home communications;
- Third party websites and services
7.1 NextY may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
- Links to other websites
8.2 This Website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
- Disclosing of Data and Changes of business ownership and control
9.2 We may also disclose Data to a prospective purchaser of our business or any part of it.
9.3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
- Rights under UK Data Protection Act 1998
10.1 You have certain rights under UK Data Protection Act 1998, including the option to:
(i) access your Data (You have the right to ask for a copy of any of your personal Data held by NextY – where such Data is held – on payment of a small fee, which will not exceed £3);
(ii) rectify your Data if it is inaccurate or incomplete;
(iii) erase your Data and prevent further processing in specific circumstances and where there is no other lawful ground for continuing to retain and process that information;
10.2 We could request appropriate evidence of your identity.
12.1 Data security is of great importance to NextY and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
12.2 If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
12.3 We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
13.2 Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling the Website to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
13.3 This Website may place the following Cookies:
(i) Strictly necessary cookies ® These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services;
(ii) Analytical/performance cookies ® They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. They are anonymized – they cannot identify individuals;
(iii) Functionality cookies ® These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region);
(iv) Targeting cookies ® These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. They are anonymized – they cannot identify individuals;
(v) Third party advertising and analytics cookies ® These are placed by or on behalf of independent advertisers who are advertising on our site. These cookies may be placed within the advertisement and elsewhere on our site. They are anonymized – they cannot identify individuals. They are used for statistical analysis by allowing the advertiser to count how many people have seen their advertisement or have seen it more than once. They might also allow the advertiser to tailor advertising to you when you visit other websites.
13.4 You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or see:
Internet Explorer: http://windows.microsoft.com/
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings
13.5 You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalization settings.
13.6 This is the list of the Cookies this Website may place. If you would like more information about these cookies, together with information on how to reject or delete the cookies, please see their individual privacy policies using the links provided.
- Google Analytics (Google Inc.) ® Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses Personal Information collected for the purpose of evaluating the use of this application, compile reports and share them with other services developed by Google. It is anonymized and could not identify individuals
(ii) Cookie Social Plugin – Social Media Plugin (atuvc) Facebook ® These cookies allow users to share the contents with a wide range of social networking platforms (for example, they memorize the number of Likes).
Facebook policy: https://www.facebook.com/help/cookies/Facebook
(configuration): Access your account. Visit the privacy section.
(iii) Cookie Social Plugin – Social Media Plugin (atuvc) GooglePlus ® These cookies allow users to share the contents with a wide range of social networking platforms (for example, they memorize the number of Likes).
Google+ policy: http://www.google.it/intl/it/policies/technologie…Google+ (configuration):http://www.google.it/intl/it/policies/technologie…
14.3 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
14.4 This Agreement will be governed by and interpreted according to the law of England and Wales. To expedite resolution and reduce the cost of any dispute, controversy or claim, past, present, or future, between you and us, including without limitation any dispute or claim related to or arising out of this Agreement (“Dispute”), we may attempt to negotiate any Dispute informally (the “Informal Negotiations”) before initiating any arbitration or Court proceeding. Such Informal Negotiations will commence upon written notice. If a Dispute is not resolved through Informal Negotiations and you live in the EU, you agree to try to resolve any and all Disputes, using the EU Online Dispute Resolution platform to reach an out-of-court settlement. The EU Online Dispute Resolution platform is developed and operated by the European Commission. The EU Online Dispute Resolution platform is user-friendly, multilingual and accessible to all. Everything is done in four, simple steps:
(i) You fill in an online complaint form and submits it;
(ii) the complaint is sent to us;
(iii) Once you and us agree on an Alternative Dispute Resolution entity to handle the dispute, the EU Online Dispute Resolution platform transfers automatically the complaint to that entity;
(iv) The Alternative Dispute Resolution entity handles the case entirely online and reaches an outcome in 90 days.
EU Online Dispute Resolution website https://webgate.ec.europa.eu/odr/
Our mail: email@example.com
If you do not live in the EU or if a Dispute is not resolved through the European Commission’s Online Dispute Resolution platform, you agree to first seek settlement of the Dispute by mediation in accordance with the LCIA Mediation Rules, which Rules are deemed to be incorporated by reference into this clause. If the Dispute is not settled by mediation within 90 days of the commencement of the mediation, or such further period you and us shall agree in writing, the Dispute shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause. The language to be used in the mediation and in the arbitration shall be English. In any arbitration commenced pursuant to this clause, (i) the number of arbitrators shall be one and (ii) the seat, or legal place, of arbitration shall be London. If mediation and arbitration are not applicable to, the disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
15.2 Changes to this policy by date:
16.1 You may contact us:
(i) by post, using the postal address below
NextY Ltd, 12 Bridewell Place, Third Floor East, EC4V 6AP, London, United Kingdom;
(ii) by email at firstname.lastname@example.org .